FAQAnswers about our instruments, orders and custom work
The questions hospitals, distributors, OEM partners and piercing studios ask us most. Can’t find yours? Email info@medicalplusinc.com or call 516-450-0879.
Products, coatings & care
Materials, coatings and reprocessing.
2 questionsWhat are DEHP-free plastisol-coated surgical instruments?
Medical Plus Supplies offers DEHP-free plastisol-coated surgical instruments designed for precision, durability, and reliable performance. Our specialized polymer coatings provide enhanced grip, protective cushioning, and controlled handling without the use of di(2-ethylhexyl) phthalate (DEHP). These instruments are suitable for a range of medical, surgical, and specialty applications, subject to product-specific requirements.
Are your instruments reusable and compatible with standard sterilization methods?
Yes. Our surgical and electrosurgical instruments are designed for repeated clinical use and are compatible with standard hospital sterilization protocols, including autoclaving (steam sterilization), when proper cleaning and maintenance procedures are followed. Always follow the specific care instructions provided with each instrument.
Ordering, shipping & returns
Lead times, delivery, samples and returns.
3 questionsWhat is the typical lead time for custom or bulk orders?
Standard catalog items usually ship within 3–7 business days. Custom OEM orders, private-label instruments, and large bulk quantities typically require 4–10 weeks depending on complexity, material availability, and order volume. Contact us with your specifications for an accurate production timeline.
Do you ship internationally and offer samples?
Yes. We ship both domestically and internationally. Samples are available for qualified medical facilities, distributors, and OEM partners so you can evaluate quality, coating performance, and handling before placing a larger order. Reach out to info@medicalplusinc.com to request samples or discuss international shipping options.
What is your return policy?
Return eligibility depends on the product, its condition, and the circumstances of purchase. Please review our return policy or contact our team before initiating a return.
Bulk, custom & OEM
Volume pricing, private label and custom builds.
3 questionsDo you offer OEM and custom surgical instrument manufacturing?
Yes. Medical Plus Supplies supports OEM solutions, private-label manufacturing, custom instrument specifications, and bulk procurement for medical device companies and distributors.
Contact Medical Plus Supplies at info@medicalplusinc.com or call 516-450-0879 to discuss product specifications, bulk orders, and manufacturing requirements.
Do you offer bulk pricing for hospitals and medical distributors?
Yes. We offer volume-based quotations for hospitals, surgical centers, medical distributors, and OEM partners. Contact us for customized pricing.
Can I request custom coatings, sizes, or instrument designs?
Yes. We support custom instrument configurations, including selected dimensions, finishes, and polymer coating options, subject to manufacturing feasibility and minimum order requirements.
Piercing tools FAQ for professional piercers
Forceps, tubes, pushers, tapers and studio supply.
6 questionsWhat piercing tools does Medical Plus supply for professional piercers?
Our piercing catalog covers the tools a professional studio uses every day: Pennington, triangle, sponge, septum and nostril piercing forceps (including slotted-head versions), receiving tubes, needle pushers and needle benders, ring opening and ring closing pliers, ball grabbers, dermal anchor tools, insertion taper pins and ear-stretching taper sets, sizing calipers, and complete piercing tool sets and kits for equipping a full station.
What is the difference between nylon-coated and plastisol-coated piercing forceps?
Many of our piercing forceps and clamps are stainless steel with a dip-molded jaw coating in either nylon or DEHP-free plastisol. Both coatings give a soft, even and gentle hold compared with bare metal jaws. Where both are offered, you choose the coating on the product page before adding the instrument to your cart.
What are your piercing instruments made of?
Our piercing forceps, pliers, receiving tubes, needle pushers and tapers are made of stainless steel, as listed in the Key Specs on each product page. Selected septum, hemostatic and anchor forceps are also available in gold, black or rainbow plasma finishes.
Can piercing tools be autoclaved and reused?
Our stainless-steel piercing instruments are reusable, and listings such as our nostril piercing forceps are specified as fully autoclavable. Check the Key Specs on each product page, follow your studio's sterilization protocol and the care instructions supplied with the instrument, and contact us before autoclaving coated instruments if you are unsure.
How do I choose the right receiving tube or needle pusher size?
Every receiving tube and needle pusher listing states its size, by gauge and/or in millimetres (OD/ID), so match the tool to the needle gauge you use. For example, our needle pushers fit 20G to 8G or 18G to 4G needles, and our 8G double-sided receiving tube accepts needles up to 14G. If you are unsure, send us the catalog number (MP-…) and your needle gauge and we will confirm the fit.
Do you supply piercing studios and distributors in bulk?
Yes. We quote volume pricing for piercing studios, distributors and resellers, and support private-label and custom configurations. Email info@medicalplusinc.com or call 516-450-0879 with the catalog numbers (MP-…) and quantities you need.
Still have a question?
Send us your catalog numbers (MP-…), quantities or a drawing and we’ll reply by email. For custom tools, start a request on our Custom & OEM page.